Returns & Exchanges

Returns Policy

All orders come with a 14 day returns policy. 

We are confident in the quality of our products and hope you are happy with your purchase. As such, our primary concern is to address any issues that you may have with your order as soon as possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@bookcaseboutique.com. If your return is accepted, you are responsible for arranging and paying for the return shipping to Bookcase Boutique.

Receipt of Delivery

When our customer receives their delivery, we request that they briefly check their delivery.

If our customer notices any discrepancies at all (damaged cartons, tape or shrink wrap not intact) they should note damaged onto the drivers delivery document; the customer can give a more detailed report to us within 48 hours.

If the carrier refuses to allow the customer a few minutes to briefly check the condition of their delivery, the customer should make a note of this on the driver’s delivery document.

Cartons containing glass items should be checked if possible.

If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to our customer. As such, we will uplift or credit any damaged item(s) at our expense.  Just contact our friendly Returns Department as soon as possible, let them know what the problem is, and they will take you through the process.

Damaged/Faulty Items

If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to our customer. As such, we will uplift or credit any damaged item(s) at our expense.  Just contact our friendly Returns Department as soon as possible, let them know what the problem is, and they will take you through the process.

Shortages or Incorrect Items

If your order arrives incomplete, or incorrect, please contact our Returns Department as soon as you can, and we can then investigate any claims.

Returns Department

For any queries regarding the above, or to return or exchange a product, please contact:

returns@bookcaseboutique.com

 

+44 33 0001 0143
13 Freeland Park, Wareham Road,
Poole, Dorset
BH16 6FH